SHIPPING POLICY

Introduction

At Dermanie, we work to provide you with a transparent, safe, and reliable shopping experience. Our products may be shipped from international distribution centers, allowing us to offer a wide variety of exclusive items. Below, we detail our shipping policy so you know exactly what to expect when making your purchase.

Delivery Times

Since these are international shipments, estimated delivery times may vary depending on the destination, purchase volume, and carrier logistics. In general, delivery may take between 15 and 45 business days from the date your order is confirmed.

We kindly ask for your patience and understanding, as delays may occur due to circumstances beyond Dermanie’s control, such as customs operations, holidays, or exceptional logistical situations.

Tracking

Once your order has been dispatched, you will receive a tracking code via email to monitor the shipping status at any time. We recommend checking the status of your order periodically using the link provided.

Shipping Address

It is essential that when placing your order, you correctly enter all personal and delivery information, including full name, address, postal code, and contact phone number. Dermanie is not responsible for failed deliveries or delays caused by incomplete or incorrect information provided by the customer.

Failed Deliveries

If the carrier is unable to deliver the package due to the recipient’s absence, an incorrect address, or an inaccessible location, the package may be returned to the sender or sent to a pick-up point. We suggest keeping an eye on the tracking information and carrier notifications to avoid any inconvenience.

Damaged Packages

If upon receiving the package you notice that it is damaged, opened, or shows signs of tampering, we recommend not accepting it and filing a claim directly with the carrier at the time of delivery. Afterwards, please contact us with photographic evidence so we can evaluate the case and provide an appropriate solution.

Delays or Issues

Since products may be shipped from abroad, delays may occur due to logistical or customs reasons, especially during holidays or high-demand periods. Dermanie monitors every shipment but does not have direct control over import or local distribution times. We appreciate your understanding and will do our best to ensure your order arrives as quickly as possible.

Inquiries

If you have any questions, tracking issues, or need assistance, please contact us through our support channels:

📧 Email: soporte@dermanie.com
📱 WhatsApp: +55 11 95661-8683

Final Note

Dermanie reserves the right to modify this shipping policy without prior notice, in compliance with current regulations and with the aim of improving the customer experience. We recommend checking this page periodically to stay informed about any updates.